Help & Support
Question about your account, a scan, billing, or the API? Contact us directly. Your support contact is Supun Praneeth, Head of Customer Support, Conso4s Ltd.
Email [email protected]Email us
Write to [email protected] and a person on our team answers, within one business day.
[email protected]Read the documentation
API reference, authentication, scopes and working examples for every endpoint.
Developer documentationWhen we are available
- Opening hours
- Monday to Friday, 09:00 to 18:00 UK time (GMT/BST). Emails sent outside these hours are answered on the next working day.
- Response time
- We reply within one business day. Billing and account-access problems are treated as urgent and answered the same working day. You can also reach us at [email protected].
- Support during the free trial
- Support is included for trial users. Everyone on the 14-day free trial gets the same email and telephone support as paying customers, at no cost and with no card on file. See pricing for what each plan includes.
- Postal address
- Conso4s Ltd, Suite 3, Middlesex House, Rutherford Close, Stevenage, SG1 2EF, United Kingdom. Company number 11083797.
Before you write in
These pages answer most questions without waiting for a reply.
- Developer documentation: API reference, authentication and working examples.
- Pricing and plans: quotas, overage rates and bundle discounts.
- Trust and security: how we handle your code and data.
- GDPR and your data rights: access, export and deletion requests.