Support That Actually Knows Your Product

When you connect your repository, Appfora scans routes, components, API endpoints and documentation to build a structured knowledge base. It retrieves relevant evidence for each question, escalates weak matches, and keeps newly generated answers pending until you approve them for reuse.

The assistant supports 77+ languages. It automatically detects the language your user writes in and replies in the same language — no configuration or translation setup required.

When the supporting evidence is too weak, the assistant says it is not sure and offers to escalate to a human. You can verify and configure the escalation email in your dashboard.

Run a new product scan after a material release, then rebuild the knowledge base from the latest fingerprint, accepted legal documents, reviewed Help Centre articles and approved Q&A.

Yes. Newly generated answers are saved as pending and are not reused as product knowledge until you approve them. Help Centre articles can also be edited and reviewed in the dashboard.

Appfora removes common contact and credential values before sending a question and relevant knowledge excerpts to its configured hosted AI provider. Avoid entering secrets or unnecessary personal information. Questions without sufficiently strong supporting evidence are escalated instead of answered.

A question is a single user message that the assistant processes and responds to. Follow-up messages in the same conversation each count as separate questions. Automated health-checks and widget loads do not count.